HOW DOES THE LIFETIME GUARANTEE WORK?
MOISA CORP. is committed in providing our customers with the best experience and highest quality jewelry. As part of this commitment, we offer a Lifetime Guarantee add-on for all purchases.
If your product fades, breaks or is damaged during normal wear, for the lifetime of the piece, the guarantee entitles you a replacement for a new equal/same item:
- For non-custom items, we issue a replacement for a maximum of 3 times ONLY.
- For custom items, we will recreate the same item FREE of charge - ONE time only. Any further will incur a $45 repair fee.
If for any reason we no longer carry the item, you are permitted to exchange your piece to another of equal or lesser value.
*Lifetime Warranty does not replace lost or stolen items, and reserves the right to deny warranty in cases of obvious misuse*